Contact us 24/7: studio@elvendesignart.com

Delivery Worlwide via Priority & Express Shipping

ElvenDesignArt ElvenDesignArt

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Terms & Conditions

Welcome to Elven Design Art Shop!
We invite you to enjoy shopping luxury handmade items, fantasy masquerade masks, couture fashion accessories, unique headpieces & hats, original art & product design!

Our Terms & Conditions Policy is designed to assist you and making you informed about how we handle and work with our customers in regards to purchasing our unique luxury items and specific services like: payments, shipping & delivery, refund & exchanges, privacy policy.

About Our Items

All the items are handmade using mixed techniques in which there are included only beautiful high refined & exquisite materials like: Swarovski® crystals, gemstones, natural freshwater pearls, sterling silver & silvered elements, high quality lace & embroidery, hand-painted silk flowers, hand-shaped leather, metallic filigree appliques and unique vintage elements.

The designer behind all these fabulous unique creations is an inspired creative artist, with a consistent background in the field of arts & design, merging with a strong wish of achieving refinement and a special gift for displaying an extravagant high fashion style.
The ElvenDesignArt- Original Collections of unique items have the seal of an exquisite trend of Gothic-Baroque-Art Nouveau inspiration meant to meet the demands of a public eager to experience a newly-issued taste of setting off the great adventure of the senses experience voyage.

PAYMENT

Payment is currently accepted only via PayPal!

You are not required to have a PayPal account of your own in order to use this service in ElvenDesignArt shop.

PayPal transactions are subject to the PayPal Privacy Policy!

By selecting "Check out with PayPal" from your cart page, you will be able to enter your credit/debit card information directly into PayPal's secure processing system as a their guest in order to make your purchase.
Placing your payment as a guest in Paypal means that all your credit/debit card information is handled directly into PayPal's system and not in ElvenDesignArt shop! Personal information provided on this website and payment transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security.
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect. Our website uses advanced encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and payment info. Ready made creations will be shipped according to the scheduled processing times once payment in full has been received.
To cover materials and time invested, full payment is due for made to order creations or custom requests before work on your order will begin.
A portion of your payment will be non-refundable if you decide to cancel your custom made item prior to completion. The non-refundable amount represents the materials and time invested by the time of your wish to cancel the custom made item.

SHIPPING & DELIVERY

Our Shipping & Delivery Policy is designed to assist you in understanding how we handle and ship all the orders you place to ElvenDesignArt shop and to assist you in choosing the proper method of shipping that suits your needs.

We ship internationally, from Europe via Romanian Postal Services, with Priority AirMail Service- with tracking number and Express Shipping - Fast AirMail Service - with tracking number.

Express Mail Shipping service is available only to specified countries and if it's available to your country you will see this option automatically added next to Priority Airmail before checking out.

PROCESSING TIMES

All the items available for purchase in ElvenDesignArt shop are ready made pieces-on stock and ready to be shipped immediately!

Ready made orders are shipped within 1-3 business days of receiving full payment for the order, including shipping charges.
If an item is Made to Order or Custom Made after your specifications, we will inform you from our first conversations-after establishing the design - about the processing time for your custom item request.
Custom requests are available and can be arranged by contacting us directly at: studio@elvendesignart.com

SHIPPING & HANDLING

We love creating the unique pieces presented in ElvenDesignArt shop and want you to receive them in the same beautiful condition they were sent!
All orders are very safely and securely packaged to prevent damage in the shipping process. Depending on the value of the orders and the destination country, they may also be insured against loss or damage in transit.

Shipping charges shown, when you add items to your cart, are for Priority AirMail Service - with tracking number and they are based on size/weight, as well as destination.
Express Mail Service is available only to a limited number of countries and to check if you can use this option just add the wished items in your shopping cart with your complete address and it will show automatically as an option next to Priority Airmail Shipping.

Please note that for small flat packages sent via Priority Airmail with tracking number - we ship the items in special protected envelopes in order to keep the shipping prices for you as lowest as possible and it can be upgraded by selecting the Express Mail Service profile into your shopping cart.
Items that can be shipped in Flat Packages via Priority Airmail are specified in your available shipping options with prices between 10.00$ - 14.00$ depending on your location.

Track & Trace

We keep the tracking trace of your order during shipping by providing details regarding the departure from customs, processing and transit time, day and hour of arrival to your city for most of the countries that are located in Europe and United States.
For shipping to other countries, the tracking trace number provides only shipping date, hour of departure and arrival date to the delivery destination.

You can check the tracking number provided by us on any international track & trace website and also on your specific postal service website from your country.
Information needed to track your shipment will be retained by us and supplied to you upon shipment of your order. Specific delivery dates cannot be guaranteed 100% as they are entirely dependent on your location and the type of shipping service requested, as well as the time of year.

DELIVERY TIME

International shipments may take several days depending on the time needed to clear customs in each country.
Delivery time may vary depending on the destination country and volume of mail at the customs office at any given time!

While some orders may arrive much sooner than the specified time frame, please take into consideration the following timeframes:

Europe - EU countries:

  • Priority Airmail - flat packages- 7 days to 25 days
  • Priority Airmail - box packages- 5 days to 21 days

Europe- Non EU countries::

  • Priority Airmail - flat packages- 10 days to 30 days
  • Priority Airmail - box packages- 9 days to 25 days

 

United States::

  • Priority Airmail - flat packages- 9 days to 30 days
  • Priority Airmail - box packages- 7 days to 25 days

 

Everywhere Else::

  • Priority Airmail - flat packages- 14 days to 40 days
  • Priority Airmail - box packages- 12 days to 35 days


Please take into consideration that during holidays, due to severe weather conditions or due to customs regulations in certain countries delivery time may take up to 6-8 weeks for shipping outside the European Union.

 

Important: For international orders, any applicable customs fees, duties, and taxes such as VAT imposed by the laws of your country cannot be calculated or included in shipping charges by the sender. They are only payable and due upon receipt as the sole the responsibility of the buyer/recipient.
Take into consideration that, if you are located outside the European Union, you might need to pay to your country the specific local taxes like customs fees, duties and any other specifications imposed by the law which are the legal responsibility of the buyer!

EXPRESS SHIPPING

Take note that the Express Mail Shipping service is available for most of the countries worlwide but there are some exceptions to which I can send only via Priority Airmail.

To check if you can use this option for your order just add the wished items in your shopping cart with your complete address and it will show automatically as an option next to Priority Airmail Shipping.
This means you can use it by just clicking on it and add it to your order payment checkout !
Express Shipping Delivery Time

Europe - EU countries:

  • Express Mail Service- 3 days to 10 days

Europe- Non EU countries:

  • Express Mail Service- 5 days to 12 days

 

United States:

  • Express Mail Service- 4 days to 14 days

 

Everywhere Else:

  • Express Mail Service- 5 days to 15 days

 

Important! The mentioned processing times for Express Shipping are for business/working days.

RETURNS & EXCHANGES

Our goal is for you to feel secure in ordering and happy with your purchase from ElvenDesignArt shop!


To this extent, we provide the best customer service possible and will gladly refund or exchange your purchase for reasons of maker defect, buyers remorse or damage via the shipping process.
In the case of maker defect, shipping damage or buyers remorse, the item must be shipped back to us in the same condition it has been sent, with tracking number, within 14 days of receipt of the items and agreement of refund. Note that in order to return an item, you must notify us via email of your requirement regarding "Refunds & Exchanges"!

Once the item is back in our possession, you will be refunded your initial purchase amount-minus shipping charges within 14 days of receiving the returned items via the same method of payment - PayPal.

Shipping charges and returning delivery cost will be refunded only in the case of maker defect or shipping damage!


For custom orders we will refund or exchange your purchase and the cost of delivery both ways for reasons of maker defect or damage via the shipping process. In case of maker defect, you must provide us via our email: studio@elvendesignart.com with conclusive photos and your observations regarding the issue you noticed.
In case of shipping damage, you are required to open a case with your local delivery company through which you received the item shipped from us.


In the case of shipping damage, all packaging must be retained and an affidavit of said damage is required by the postal inspectors in order for an insurance claim to be filed with the postal service or insurer! In order to receive a refund for shipping damage, you must provide us via our email with conclusive photos of the item, package/box and with a proof of receipt from opening a shipping-damage case with your local shipping carrier.
In order to apply for refund or exchange due to the above reasons, please contact us within 14 calendar days of confirmed delivery of your order, with photos of defect or shipping damage at: studio@elvendesignart.com. Except for maker defect or shipping damage, there is no refund or exchange available for custom requested orders as they will have been made to your specifications and photos sent for your approval prior to shipping.


All the items listed in ElvenDesignArt Shop have security seals markers with the brand's logo visibly attached to the surface of the product. In case of removing the safety mark, there is no refund or exchange available due to the fact that the items must be sent back in the same condition they have been received by the buyer.

ADDITIONAL POLICIES & FAQS

Have an idea for a custom order?
The ElvenDesignArt concept designer is available to create an unique custom-made piece after your specifications and requests!

For wholesale orders, please send us an email at: studio@elvendesignart.com and for custom-made item requests contact us at our previous mentioned studio email or contact directly the designer at: raluca.elf@gmail.com


Note that all ElvenDesignArt creations are made in a non pet and non smoking environment!
While every care has been taken to ensure the longevity of all my art pieces, do try to keep them away from water, chemicals, perfumes that contain oil, and excessive sunlight exposure.

Note that we ship the order to your Paypal address and not to a different address than the one specified via the payment processor! If your purchase is a gift for someone and you would like us to gift wrap it, mention this fact via our email. There's no extra charge for gift wrapping your purchase!

You can see the designer's complete portfolio at: www.elvendesignart.blogspot.com All articles, handmade items and photos found at ElvenDesignArt shop are the intellectual property of Raluca Cojocaru, Copyright 2018.

Although we are usually proud for people to use our images, please do not use, reprint or publish any content contained within this site without the written permission of the owner.

ANY QUESTIONS?

We'll be happy to provide additional information or answer any questions.

Please Email us:
studio@elvendesignart.com

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